Frequently Asked Questions
Authenticity & Sourcing
Are your crystals and minerals authentic?
Yes — every specimen we carry is 100% natural. We work directly with trusted suppliers and miners to ensure authenticity, quality, and great value. We do not sell dyed, heat-treated (unless disclosed), or synthetic stones.
Where do your crystals come from?
Our specimens are sourced from reputable mines and suppliers around the world, including China (Donghai - Crystal City), Brazil, Canada, United States, Madagascar, Morocco, Mexico, and beyond. Origin information is noted on individual product listings wherever available.
How do I know a crystal is genuine?
We stand behind every piece we sell. If you ever have concerns about a specimen's authenticity, please reach out. We're happy to provide additional information, photos, or documentation.
Shipping & Delivery
Where do you ship?
We ship to Canada, the United States, Europe, and select international locations. Shipping rates are calculated at checkout based on your location and order weight.
How long does processing take?
Orders are processed within 1–4 business days before being handed off to the carrier. You'll receive a tracking number by email once your order ships.
Do you offer free shipping?
Yes! We offer free shipping on orders over $75 CAD.
Which carriers do you use?
We ship via Canada Post, UPS, Purolator, and, in some international cases, DHL. Carrier-calculated rates are displayed at checkout so you can choose the best option for your needs. If you are local to the Port Hope area, you may even get a personal delivery.
Are shipments insured?
Yes, all shipments are insured. If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage so we can resolve the issue promptly.
Is your shipping carbon-neutral?
Yes — we are committed to carbon-neutral shipping. We offset the carbon footprint of every shipment as part of our dedication to environmental responsibility.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and returned in their original packaging. Please contact us before sending anything back so we can guide you through the process.
What if my order arrives damaged?
Please report any damage within 48 hours of receiving your order. Send us photos of the damaged item and packaging, and we'll make it right.
Are there items that cannot be returned?
Items that have been used, altered, or are not in their original condition are not eligible for return. If you have questions about a specific item, please reach out before purchasing.
Payment Methods
What payment methods do you accept?
We accept all major credit cards, debit cards, and Shop Pay. We also offer Sezzle — a buy-now, pay-later option that lets you split your purchase into 4 interest-free payments. Select Sezzle at checkout to get started.
Crystal Care & Handling
How should I care for my crystals?
Most crystals can be gently wiped with a soft, dry cloth. Avoid prolonged exposure to direct sunlight, as it can fade certain stones (e.g., Amethyst, Rose Quartz). Keep crystals away from moisture unless you know they are water-safe — some minerals like Selenite and Halite dissolve in water.
Can I cleanse my crystals?
Absolutely. Popular cleansing methods include moonlight, sound (singing bowls or bells), smudging with sage or palo santo, and placing them on a Selenite charging plate. Avoid water cleansing for soft or porous stones.
How should I store my crystals?
Store crystals individually or wrapped in soft cloth to prevent scratching. Keep them out of direct sunlight and away from humidity. Delicate specimens like clusters or points benefit from padded storage.
Bracelet Sizing
How do I find my bracelet size?
To find your size, wrap a flexible measuring tape or a strip of paper around your wrist just below the wrist bone. Note the measurement in inches or centimetres. We recommend adding 0.5–1 cm for a comfortable fit.
What sizes do your bracelets come in?
Bracelet sizing for stretch bracelets is the industry standard 7in. Size options and bead diameters are listed on each product page. If you're between sizes or unsure, feel free to contact us. We're happy to help you find the right fit.
Can bracelets be resized or customized?
Some styles may be available in custom sizes. Please contact us before ordering if you have specific sizing needs, and we'll do our best to accommodate you.
Still Have Questions?
We'd love to hear from you! Reach out through our Contact page, and we'll get back to you as soon as possible.
